A quick vid, with tongue planted firmly in cheek!
A quick vid, with tongue planted firmly in cheek!
Hello everyone. We’re still doing harvest activities, which include taking the lovely 2015 vintage from tank to barrel. In the meantime we’ve been busy making substantial changes to the structure of Maison Ilan. One such change is hiring our first employee, Zack Velcoff.
Zack started interning with us this year just before harvest and, proving himself to be a great asset, has joined Maison Ilan full-time as Operations Manager. Originally from Brooklyn, New York, Zack is a graduate of Cornell University. We are simply blown away at how capable he is, and how much potential he displays with ease.
Now, it may (or may not) come as a surprise to many of you, but up until this week, we’ve produced Maison Ilan out of an actual garage in Nuits-Saint-Georges, with our “office” consisting of no more than a spare room in my house, and our inventory (excepting a small quantity stored at the Abbeye de la Bussiére) crammed into the cave beneath the house. Sure, it generally did the job, but there were countless limitations. In my view at the time, “getting the job done” was the focus, which often led to difficulties on the administrative side.
Fast forward to today, and we have now moved past the archaic way of making 100% of the orders by a process of sending bulk emails, handling client requests, preparing invoices by hand, and aligning international schedules to make phone appointments to take payments. With our new online store, clients can shop for our wines whenever they wish and instantly receive their invoices/receipts. They can also track their orders, view order history, and do much more.
Moving forward with the way we sell our wines is important, as it simply wasn’t efficient before. Just as important is the rest of the process: order tracking, inventory management, packaging, storage, and shipments. This couldn’t be done with our old setup, but it should have been the setup from Day 1. We are now preparing to move to our new office, equipped with light, temperature, and humidity-controlled storage space for inventory in barrel as well as in bottle. This move, along with many other unfolding developments, allows us to do much more than just “get it done.” We no longer need to react to our growth arc, but are instead able to plan appropriately and execute.
As has been posted here in real-time, the 2011s and previous vintages have already been received by Adventures in Wine, and the 2012s and 2013s will be in California by the end of the month, in time for the start of shipping season as expected. This week we have resumed shipments for all of those in other parts of the World. Keep an eye on your inbox for shipping notifications.
Moving forward, we are going to continue to improve, in every situation and in every way. We are better today than we’ve ever been, but this is just the beginning. Stay tuned for Much more!
Hello everyone. Just a bit of a pop in to ask for your patience while we fix some of the bugs on the new storefront. Please ignore repeated emails. We are getting everything dialed in.
Also, we will have the email out tomorrow. However, 2014s are live!
Of note, you will need to Register a new Account in order to gain access to the store. Without this, you are effectively without an allocation. This site provides a great deal in the way of efficiency, but it also works wonders with its built in database and security suites. In short, this ticks loads of boxes for where we are moving towards. This will not be the final storefront. It is just the first iteration, with much more to follow!
All the best,
Maison Ilan Team
Good afternoon! It truly is an amazing day. While in the general pursuit of refinement and progress, Christian and I both decided to make a few changes at Maison Ilan. For sure, there are always a great many things to do to improve. Over the past months, we started working on developments to improve the customer experience at Maison Ilan.
It is very important for us to know where our wines are going, and whose table they arrive upon. To that end, we are expanding our direct to client business, and will be exclusively direct to client in the USA. Many of you know about the three tier system and what effect this has on wine prices in the U.S.A. This has presented multiple challenges when working with U.S. importers. Therefore we have reserved our right to follow through on furthering our direct to client model.
The way in which we previously offered and sold our wines was cumbersome at best, and truly never aligned with our original goals for going direct to client. Quite frankly, my personal viewpoint of too much technology-based structure being problematic was best left in the winery. We have also learned that with the growth in which we have experienced, almost from the very start, we also need to look further down the road. Fortunately, we have made sweeping changes that will address many of the growing pains.
Without further ado, the online storefront is now finally up and running! Through this site, clients will be able to view and purchase their allocations; research purchasing history (since the creation of the site); track orders (in barrel, bottling and ready to ship, etc); get the latest information on our winery; view videos on current tasting impressions and much more. Receipts and invoices are automatically generated from the online storefront as well.
To be clear, there will no doubt be bugs that we will need to work through while testing this site. However, we are positive that this improved technology will help us provide a better experience for everyone involved!
Now, this is important to mention:
In order to populate the mailing list into the store with updated information from everyone, we have sent automatic invitations to those on the mailing list. This is not an obligation, it is simply an invitation. With that said, the 2013 vintage is now currently available on the site, with the 2014’s to follow shortly. Allocation tiers have been partially worked out. The 2014 allocation tiers will be fully fleshed out later. The current allocations are there for each client on the mailing list, regardless of whether you have previously purchased your allocation or not. Current inventory will now be live as well. Please note that allocations are subject to change, dependent upon current inventory.
We appreciate your support of our small family winery and look forward to celebrating many more vintages to come!
Visit the site here for details: Maison Ilan Online Store
All the best,
Ray and Christian Walker
This past Monday, August 10th in Oakland, California. What an amazing experience to have in my hometown on the TV channel that I grew up watching. Big shot out to to Jason Toupes and Keba Arnold as well as the whole KTVU staff!
Thanks again for everything!
All the best,
while we await our new website design, we are working on new ways to enhance the customer experience at Maison Ilan. There are many aspects of our model that will be changing, with a focus on efficiency. At the moment, we are in the middle of shipping out a good amount of wine, to several countries, from several vintages, to both client list members as well as importers. For those interested in knowing the latest on shipping news, please stay tuned to the Shipping News page! All shipping update requests will be directed to this page as it will have a global view of all of the latest information.
As mentioned on the page, if there is a change of address to register, please send an email to us directly with “SHIPPING” as your subject. Otherwise, all shipping information will be updated here as progress is made. It is important for us to provide news as it happens, and not before. We feel this will provide everyone with a clear and accurate view of what has shipped. Along with this, we will contact those that are to receive shipments to confirm shipping information.
VISIT the SHIPPING NEWS page now
Thank you for visiting!
All of the different pieces of our logistics work have now come together in this one moment that I have been eagerly waiting for. We learned quite a lot while figuring out shipping logistics and have been working tirelessly behind the scenes to make sure we had everything ready to move forward, stronger than ever. That time is now. Pickup is starting this week for a (for us) huge collection of deliveries. If you are waiting for any wine from any vintage, Updates will trigger as each piece is shipped from our winery. We greatly appreciate your patience. We thank you for understanding that this means that we will be exceptionally busy during this period and are focusing on much anticipated deliveries and changes to service protocols.
It took a great amount of work to get to this point with small amount of lumps taken in the process but the tide has officially shifted and I couldn’t be more proud!
Thank you again to all of those that have supported us!
All the best!
Many more updates to follow as the backend logistics come together to bring our US based clients our wines! That is all for now