I want to update you regarding US delivery of Maison Ilan wines, past and future.
All Maison Ilan 2014’s are in barrel in our NSG facility and are progressing nicely. All of our 2013’s are still in barrel at the Abbey de la Bussiere
( http://www.abbayedelabussiere.fr/en/ ) . I will update you again after we bottle them, but for now I can tell you that they are already delicious!
All of our 2012’s are bottled, all of which are on pallets, wrapped, and ready to ship. We have contracted with Adventures in Wine
) to handle the US import and distribution. The next step in the process before importation is label approval by US regulatory authorities. After that, Adventures in Wine will take the wine and handle the rest of the process all the way through to delivery to your doorstep. I will, of course, keep you updated. Learning a lesson from last year, I can not yet and will not provide an ETA until the wines arrive in the U.S.
At this point I can say that the overwhelming majority (97%) of 2011’s have been successfully delivered to our customers. In my last blog post, I wrote that Amedeo wasn’t able to forward some wines due to bottle condition, which they explained were label and/or capsule damage. After working with them to find which customers are still missing wine, and after a physical inspection next week, we will be able to assemble a final list of which customers need which wines. We now have a plan in place to fulfill these past orders.
We intend to send out all past vintage wines still due to customers with the upcoming 2012 release. Although the majority of these wines are 2011’s, a few customers are still due a small number of 2010 bottles and magnums. All told, less than 120 bottles have yet to be delivered to U.S. customers. If the wines still in Amedeo’s possession are not fit for relabeling, we have held back sufficient quantities of most wines to meet any shortfall. I believe the possible exceptions to this are 2011 Charmes-Chambertin and 2011 Volnay Robardelles. If, for any reason, we cannot provide a customer with the exact wine they ordered, we will offer them their choice of a refund, credit, or replacement with a more recent bottling.
Personally, I have learned a great deal in the last year, most of which relates to communication and logistics. In short, I now truly embrace the mantra, “under-promise and over-deliver.” I will not make promises I cannot keep. I am also confident that our new partner, Adventures in Wine, will help us overcome our past logistical problems. This is their area of expertise, after all.
I want to thank you, our customers, for standing by us through our growing pains. And I want to apologize to all of you who didn’t receive wines in the timeframe that I laid out in past communications.
Ray Walker (Maison Ilan)